As we hand make many of our products to order, once purchased your order can take between

0-4 weeks to be dispatched. All processing time frames are estimated and we do aim to send your item ASAP.  Please see individual items for processing/dispatch times. 



Our ready to post products take 1-3 working days to be dispatched. Please see individual items for processing/dispatch times.


UK - Once dispatched your order will take 2-5 working days to be delivered.

INTERNATIONAL - Once dispatched your order will take 6-7 working days to be delivered.

Please be aware due to COVID, Customs and/or Brexit this time frame maybe slightly longer than expected.

(We cannot be held responsible for any shipping delays) 


Parcels cannot be classed as lost in transit until 23 working days have passed from the dispatch date. 

If shipping does not come up as an option when you come to checkout please do get in touch with us and we will look to add your country as a shipping location for you so that you can place an order. 


Any applicable customs charges, import duties, IOSS and taxes are to be paid by the customer. Our estimated delivery times above do not account for any potential delays due to Brexit, Covid and/or customs clearance.


If you have ordered more than one product your items may arrive separately. 

 We will send your parcel(s) out to the delivery address provided. Pine + Pear cannot be held responsible for incorrect delivery addresses. Please make sure you double check it is correct when placing your order. 


Unfortunately Pine + Pear does not offer a refund or exchange on any made to order item(s) so please bear that in mind when placing your order with us. If you have any problems with your order please email us at

Packages returned to us after delivery attempts by courier or parcels uncollected from parcel office will not be refunded. However, if you would like the item(s) to be resent, buyer will be expected to pay the redelivery postage. 

All 'ready to post' items have 14 days to be returned, buyer is responsible for paying return postage.