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IMPORTANT UPDATE (PLEASE READ) 

All orders placed between the 19th - 29th May will not be processed/dispatched until the 30th May.

Please take this into account when placing an order with us. 

MADE-TO-ORDER PRODUCTS

As we hand make many of our products to order, once purchased your order can take between

0-4 weeks to be dispatched. All processing time frames are estimated and we do aim to send your item ASAP.  Please see individual items for processing/dispatch times. 

 

READY-TO-POST PRODUCTS

Our ready to post products take 1-3 working days to be dispatched. Please see individual items for processing/dispatch times.

UK SHIPPING

UK - Once dispatched your order will take 2-5 working days to be delivered.

Please be aware due to COVID, Customs and/or Brexit this time frame maybe slightly longer than expected.

(We cannot be held responsible for any shipping delays) 

INTERNATIONAL SHIPPING

INTERNATIONAL - Once dispatched our delivery courier aims to deliver your order in 6-7 working days.

Please be aware due to COVID, Customs and/or Brexit this time frame maybe slightly longer than expected.

(We cannot be held responsible for any shipping delays) 

Parcels cannot be classed as lost in transit until 23 working days have passed from the dispatch date. 

If international customers choose to have their order dispatched to a third party delivery provider not associated with Pine + Pear co or opt not to use our chosen international tracked delivery services, Pine + Pear holds no responsibility for the location of your parcel once reached its delivery location given on order details. 

If shipping does not come up as an option when you come to checkout please do get in touch with us and we will look to add your country as a shipping location for you so that you can place an order.  

CUSTOM CHARGES

Any applicable customs charges, import duties, IOSS and taxes are to be paid by the customer. Our estimated delivery times above do not account for any potential delays due to Brexit, Covid and/or customs clearance.

ADDITIONAL INFORMATION

If you have ordered more than one product your items may arrive separately. 

 We will send your parcel(s) out to the delivery address provided. Pine + Pear cannot be held responsible for incorrect delivery addresses. Please make sure you double check it is correct when placing your order. 

 

RETURN + EXCHANGE POLICY

Unfortunately Pine + Pear does not offer a return or exchange on any 'made-to-order' and personalised product(s) so please bear this in mind when placing your order with us. If you have any problems with your order please email us at hello@pineandpear.co.uk

Packages returned to us after delivery attempts by delivery service or parcels uncollected from parcel office will not be refunded. However, if you would like your order to be resent, buyer will be expected to pay the redelivery postage. 

All products (except 'made to order' and personalised) have 14 days to be returned, buyer is responsible for paying returns postage. 

If returned products are not returned in its original packaging and condition it will not be refunded. 

Please read our full return + refund policy for more information.